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Joyetech USA Inc provides access to Joyetech USA Inc international data and, therefore, may contain references or cross references to Joyetech USA Inc products, programs and services that are not announced in your country. Such reference does not imply that Joyetech USA Inc in your country intends to announce such products, programs or services.
Due to limited availablity of some items, it is possible an item that you ordered might be on back-order and cause the order to be put on hold for a short period of time until we recieve the item back in stock. Our customer service team will contact you via your email address if this is the case, during our normal open business hours which are Monday - Friday 8:30-5:30 PM PST. These situations are rare, but do happen, and we try our best to keep accurate and a fully-stocked inventory at all times. However, if this does happen, we do not provide compensation for the delay as this is a part of our normal day-to-day operations (this inlcudes Priority Express and DHL Worldwide express shipping).